Hi, I’m Toilet Man.
For the past two months, I have been taking a stand against restaurants and takeaways who violate health and safety law. Specifically, Regulations 20 & 21 of the Workplace (Health and Safety) Regulations 1992, which stipulates that restaurants who provide a delivery service must provide access to toilet facilities, cold water and soap to any delivery courier who conducts any work for them. However, despite a joint letter by the Chief Executive of the Health and Safety Executive (HSE) and the Parliamentary Under-Secretary of State for Transport reiterating the legal requirement and even stipulating further that due to COVID-19, the regulations are even more important, restaurants have continued to violate the regulations. This is despite reminders from Deliveroo (who claim to have sent reminders to restaurants).
Well, if restaurants are failing to abide by the rules; the Health and Safety Executive isn’t enforcing the rules; Deliveroo and Uber Eats and Just Eat appear to take no enforcement action… as the saying goes “if you got-to go, you got-to go”
As somebody with a genuine medical condition that may require the use of a toilet at any time and being a holder of a bowel & bladder society card and radar key, working for Deliveroo for the past nine months has been a serious challenge for me.
Eventually, I had enough of being denied access to the toilet, with scrupulous restaurants claiming that because of COVID, they’re not allowing anybody in. Yet, they’re happy to accept the services of delivery couriers and benefit from the only business that they’re able to undertake.
I started to take video recordings of restaurants who deny me access to the toilet. In fact, in most of these videos, I don’t actually need the toilet at all, it’s after hearing of somebody else being refused access that I go in to intervene.